Irishseashell7 I’m not sure which health check you are referring to,. Also, checkout the HP Support Assistant for more information. Give us a virtual high-five by clicking the ‘Thumbs Up’ icon below, followed by clicking on the “Accept as solution” on this post,. Didn’t find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

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New member. Message 1 of 2. HP Recommended. Did HP do away with their Help Check tool? I tried to find it on my laptop after I noticed it hasn’t ran in a few months. I have the same question. HP Support Agent. Message 2 of 2. Irishseashell7 I’m not sure which health check you are referring to, however, here’s the hardware diagnostics tool we do have: click here for details Also, checkout the HP Support Assistant for more information.

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Check your device performance and health in Windows Security

Windows Time service automatically synchronizes your system clock to an internet-based time service so your system time is always correct. A green check means everything is fine, but if you see a yellow mark that means something needs attention. Click the item to see what recommendations Device Health has for you. For help freeing up space on your device, see Free up drive space in Windows. Make sure you have the latest updates installed by checking Windows Update.

If all else fails it may be helpful to use Fresh Start to do a clean installation of Windows. Fresh Start can usually preserve your data, but it’s always a good idea to have tested backups of your data. Security More Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Click Fast Test Run once. Click either Run once or Loop until error.

If a test fails, you can use the supplied QR code to contact HP with information about the issue. Click Contact HP on the test result screen. Your mobile device opens the default internet browser and your Failure ID code is prefilled into the field.

Verify or complete the required information, and then tap Continue to start the support process. Symptom tests use common issues to identify the root cause of the problem. Find the symptom that best describes your computer issue in the list.

Type the corresponding number into the field at the bottom of the screen, and then press enter. Wait while the tests run. An approximate time for each test displays on the Issue screen. Click Save Logs , and you can view the results again by clicking Test Logs on the main menu. The component tests are used to manually select and test the individual computer components. When Windows starts normally, use the following instructions to open the Component Tests menu in Windows.

On the main menu, click Component Tests. Click the plus sign next to each component to expand the selection. Your Component Tests menu might be different, depending on the components installed on your computer. When Windows won’t start, use the following instructions to open the Component Tests menu. Processor Test : Quick 10 second test to make sure all the processors are functioning properly.

Click Processor Run once. Memory Tests : There are three different memory tests available. Start with the Fast Test three minutes or more depending on the amount of system memory. If the Fast Test does not find a problem, run the Quick Test about 10 minutes. This test is currently not available in the Windows version of the hardware diagnostics. If the Quick Test does not find a problem, run the Extensive Test.

You can run the test once or set it to loop until an error occurs. Power Source Test : This test checks that both the battery and the AC adapter are functioning properly. To run the test, click Run once. The Power Source test time is 4 minutes. Battery Calibration time is 2 to 4 hours. This test requires a good battery.

HP recommends verifying that your computer can receive power by connecting a known working AC adapter. The test takes 2 minutes to run. Battery Test : The Battery Test checks the battery and allows you to run calibration if needed.

Audio Test : The Audio Test checks that the audio playback device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes one minute to complete. To run the test, click Audio Run once. Choose either the speakers or the headphones.

When asked, enter the number of notes you heard. Bluetooth Module Test : This test checks that the Bluetooth module is properly detected and enabled for use. To run the test, click Bluetooth Module Run once. Fan Test : There are two fan tests available. Fan Speed Test : This test checks that the fans are functioning properly by setting and verifying that the speed was set correctly.

This test takes 2 to 10 minutes. To run this test, click Run once. This test takes seconds. Fingerprint Reader Test : This interactive test checks the fingerprint reader. During the test, you are prompted to swipe a finger over the fingerprint reader. To run the test, click Fingerprint Reader Run once. Keyboard Test : This interactive test checks the keyboard. This test requires a keyboard. To run the test, click Keyboard Run once.

Select the test you want to run, and then click Run once. Follow the on-screen instructions to complete the test. Network Test : There are three tests. Wired Network : This test checks the network controller.

To run this test, connect to a network with a network cable. This test takes 1 minute. To run the test, click Wired Network Run once. This test takes 30 seconds. To run the test, click Wireless Module Run once. To run the test, click Optical Drive. Select one of the tests, and then click Run once. Parallel Port Tests : This test lets you select several different parallel ports to test. If the test detects multiple ports, select which parallel port to test.

Select one of the following tests, and then click Run once. Serial Port Tests : This test lets you select several different parallel ports to test. If the test detects multiple ports, select which serial port to test.

Serial Port Register Check : This 1-minute test checks the serial port registers. System Board Test : This test makes sure the components on the system board are functioning properly. To run the test, click System Board Run once. Video Memory Check : Attempts to detect onboard graphic devices and retrieval of video memory information. This includes the base address and video memory size.

Audio Check : Attempts to initialize the audio controller and codec. Thunderbolt Test : This test checks for the presence of the Thunderbolt controller on the system. To run the test, click Thunderbolt Run once. Touch Screen Test : Quick interactive test to determine if the touch screen is functioning correctly.

To run the test, click Touch Screen Run once. Before running the test, make sure there are no USB devices connected to the port you want to test. Video Tests : This test includes three tests of the video hardware on your computer. To run the test, click Video , select one of the following tests, and then click Run once.

Video Memory Fast Check : 3-minute video memory test. Video Memory Check : minute memory test. Palette Check : 1-minute test of the three video color components.

Follow the on-screen instructions during the test. Webcam Connection Test : This test initiates video streaming on the webcam. If the test detects multiple webcams, select the webcam you want to test. To run the test, click Webcam Connection Run once. First run the Fast Test three to five minutes. On the Component Tests menu, click Memory. Click Run once. The Fast Test begins. If the memory passes the Fast Test but there is still a problem with the computer memory, run the Quick Test.

If the memory passes the Quick Test but there is still a problem with the computer memory, run the Extensive Test. This test can take 45 minutes or longer. HP PC Hardware Diagnostics provides multiple tests to test the hard drive on your computer and confirm hardware failures. First, run the Quick Test two to three minutes. If the Quick Test does not find a problem, run the Extensive Test two hours or more.

It can run once or loop until an error occurs. The Quick Test begins. If the computer has more than one hard drive, select the drive to test. To test all the hard drives, select Test All Hard Drives. When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. To run these tests individually, select them from the Hard Drive Tests menu. If the hard drive fails a test, click Troubleshoot. To run both tests simultaneously, in the Component Tests menu, click Power Source , and then click Run once.

You can test each component individually. This interactive test determines if the AC power adapter is functioning properly. The AC Adapter Test begins. If the AC adapter fails a test, click Troubleshoot.

The Battery Check takes about two minutes and the calibration can take two hours or longer. The Battery Test begins. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details. For more information about changing battery management settings if prompted, see Battery management settings.

If the battery fails a test, click Troubleshoot. After performing the Battery Test, HP PC Hardware Diagnostics might prompt you to change your battery management settings to optimize the health of your battery. The recommendation might vary depending on your computer model. The Let HP Manage My Battery Charging setting dynamically changes how the notebook charges the battery based upon usage conditions and temperature over time, optimizing battery health over the life of the battery.

On the Battery Health Manager prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting. Select Main Menu to return to the Main Menu. If the automatic change fails, you can change the setting manually by restarting the computer and pressing f10 to open BIOS Setup Utility.

HP recommends enabling this setting if it is disabled to help maximize the battery lifespan. When Adaptive Battery Optimizer detects certain conditions, protective measures are activated to minimize premature battery wear.

While it is activated, the battery run time might be slightly reduced. On the Adaptive Battery Optimizer prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting. If the automatic change fails, you can change the setting manually by restarting the computer and pressing f10 to open HP Computer Setup. On the Battery Care Function prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting.

Accesses, lists, and verifies communication with all PCI devices. Checks internal bus lanes, memory, video memory, audio and USB. The Windows version is for use in Windows. This tool runs within the Windows operating system to diagnose hardware failures. To download the latest version, go to the HP Hardware Diagnostics website. Navigate to the folder on your computer or the flash drive where you downloaded the.

Accept the terms of the license agreement and click Next. When the installation is complete, click Finish to close the Setup Wizard. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. If you need to stop a diagnostic test at any time, click Cancel. Choose where to save the file and click Save. Select the language for the installation. Then click OK. Wait while the software installs.

Click Finish to close the wizard. Turn on the computer, then press the Esc key repeatedly until the Startup menu displays. Press f2 to select System Diagnostics. Hold the Power button for at least five seconds to turn off the computer. Use the arrow keys on the keyboard to select a test, and then press enter.

After starting the test, two screens display: test in progress, and after the test, a pass or fail screen. After running each test, write down the information provided so you have it available when you contact HP Customer Support. HP Support Assistant provides easy access to several hardware diagnostic tests.

If necessary, download and install the latest version of HP Support Assistant. Select the My notebook tab, then select your computer from the device list.

Proceed to the section for the problem you want to troubleshoot and follow the on-screen instructions. To use HP Support Assistant to check and calibrate the battery, follow these instructions:. If the app is not installed on your computer, go to HP Support Assistant to download the latest version. Select the My notebook tab, and then click Battery. The battery page is displayed.

Status results you might see include:. The battery functions correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new.

This status message is displayed when there is decrease in capacity of battery that occurs over time and with use. The battery should be replaced to get the most working time out of your battery. Replace the battery. If your computer is within its warranty period, you can contact HP support to verify if your battery is covered. Write down the battery status and Failure ID. A battery is not installed or detected in the battery compartment.

If a battery is installed, remove the battery and inspect the pins to see if there is dirt or other foreign matter blocking the connection. Fully insert a battery into the compartment if a battery was not inserted and you want to test the battery in that compartment.

Remove and reinsert the battery.